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Zenko Group – who are they

Zenko Group is an outsourced contact center that has been operating since 2014.

Our company has three main goals: quality, convenience, and promptness. We are confident that every service should be of high quality, and our customers should be able to get what they need easily and quickly.

At the start of each project, we organize the work so that agents can be as productive as possible every minute. Thanks to the use of modern technologies, agents will be able to communicate effectively in the most efficient and timely manner.

We have our own methodology for tracking quality indicators. This allows us to control the level of accuracy and speed of application processing. In addition, each project is assigned a specific technology. It allows agents to work as efficiently as possible and helps to correct even the smallest mistakes.

Mission:

We communicate with your customers for the benefit of all parties. Businesses make a profit and customers improve their quality of life by using your products.

Principles:

In order to get what you want, it is important to first create it for someone else. We create prosperity for our clients in the way when: the profit, quality service and influence on the desired audience are growing. Having a reputation as a reliable partner, we ensure transparent business relations.

Priorities:

It is important to us that you feel comfortable and productive while working together. Our workflows have been established by hundreds of projects and thousands of hours of experience.

10 years of experience
110+ large-scale projects
50+ partners
140+ employees
Well-known companies entrusted us their communication with clients

History of the company's development

2014 — The beginning is set!
Opening of the company: 40 sq.m. office, 6 agents on the incoming line
2015 — Capital
Increasing capital and client portfolio
2016 — Structure
Approval of the company's structure and systemic business processes. A big office in Kyiv
2017 — Scaling up
We increase our turnover and become one of the largest call centers in Ukraine. Opening of an office in Sumy
2018 — Tenders and major projects
Winning tenders and attracting major partners. Opening of an office in Pryluky
2019 — We are expanding
Increasing the number of jobs in existing offices. Participation in the presidential election campaign
2020 — Process optimization
Expansion of the client portfolio. Quarantine and remote work of offices
2021 — Growth continues
Opening of an office in Kremenchuk. Projects in Europe and Asia
2022 — We will stand!
Business adaptation in times of war. Social projects
2023 — Stabilization
Strategy optimization, team building, service portfolio expansion
2024 — Gaining momentum
Expanding the geography of services to Europe, North America, and Asia

Our achievements

Every year the company gains more experience and increases its achievements:

  • Projects in various sectors of the economy: from banks and major corporations to government hotlines.
  • Wide geography: projects in the US, Canada, Europe, Arabia, and the United Arab Emirates.
  • Financial products sales for 10+ banks in Ukraine and Europe
  • Active participation in the 2019 election campaign in Ukraine. Public opinion polls and election campaigning
  • Zenko Group is a member of the Chamber of Commerce and Industry of Ukraine and Kyiv
  • Join and support of the Association of Call Centers Ukraine – UCCAI
  • Since the beginning of the military aggression, we have been actively involved in volunteer projects. The hotline to support the victims of war – Government Contact Center.

Our values:

  • Prosperity of clients. Our partners receive in cooperation: profit from the sale of goods and services; time freed from routine processes; and the trust of their audience
  • Motivated team. Zenko’s employees are a real treasure, and we value everyone’s contribution.
  • Data protection. We carefully protect all information according to protocols and standards. We grant confidentiality of your project according to the NDA agreement.
  • Transparency in business operations. Partners find it easy to collaborate with us because our business processes are refined through hundreds of completed projects.
  • Reliability of equipment and software. We work according to the protocols.
  • Your brand speaks through our voices. We interact with customers on your behalf, and this shapes their opinion of you. Your reputation will be at its best – we assure you.
  • Reliable partnership. We see ourselves not just as a service provider, but as your strategic partner. We grow together.
  • Social responsibility. We take part in projects that are important for the country and society, including volunteering and financial assistance.

TOP management

Teamwork, high standards, creativity, attention to detail – it is comfortable and profitable to cooperate with us

Bohdan Koshovyi
Founder and CEO of ZENKO group

Dear friends! Zenko Group is a contact center that has become my mission and source of pride. Founded in Kyiv in 2014, the company has taken a prominent place in the Ukrainian market, providing services to businesses in various industries, from finance to technology.

During 10 years of work, we have implemented 110+ projects and cooperated with 50+ companies. Our team is the main capital. 140 professionals who are dedicated to their work and ready for new challenges.

The company’s philosophy is based on the values that we implement in every job. We are committed to making our clients satisfied with our cooperation. Transparency, data security, reliability, and social responsibility are the main principles that we follow every day.

Your brand will sound convincing and powerful with us. We will do everything to ensure that your reputation is at the highest level. It is important for us not only to meet expectations, but also to exceed them.

Let’s cooperate – successfully and powerfully. Entrust your business to Zenko and everything will be OK”.

Sincerely, Bohdan Koshovyi

Iryna Chitetska
Head of the financial service
Anna Kizymova
Head of production
Iryna Khoda
Office manager

partner

Anastasia Zadoyenko
Head of the quality department
We invite you to cooperate with ZENKO group
We invite you to joint our projects!