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Inbound Contact Center Services
Incorporating Inbound Contact Center Services enables businesses to enhance customer satisfaction, streamline communication processes, and strengthen their brand reputation. We offer professional contact with prospects, which significantly increases their interest in working with you.
Key service components
Inbound call center outsourcing companies encompass a range of solutions aimed at managing incoming communications from customers across various channels:
- Customer support: providing assistance and resolving issues through phone calls, emails, live chat, and social media platforms.
- Order processing: handling orders placed by customers, including order entry, verification, and tracking.
- Help desk Support: offering technical support and troubleshooting guidance to resolve customer inquiries or issues.
- Appointment scheduling management of booking appointments for services or consultations.
- Emergency Response: providing prompt assistance and support during emergencies or in critical situations.
- Interactive voice response (IVR) systems: routing of inbound callі routing and self-service.
External team can provide a positive experience for every customer, increasing their satisfaction and loyalty. Take your customer service experience to the new level with us!
Related services that may be useful
Omni-channel and
multilingual support
multilingual support
We cover all channels and ways of communication with your users and offer multilingual support
Calls
Social media
Messengers
E-mail
Chats
Expertise of the Zenko Group
We are experts in solving problems with “an asterisk”. We are not afraid of challenges and take a comprehensive approach to solving complex problems. You can safely entrust us with your project because you will get:
Result
Contact with customers becomes more efficient because operators work according to scripts and do upsell
Support 24/7/365
If your customers make purchases at night, our operators will provide them with information at this time
Cost-Effectiveness
It’s more profitable for you to use an outsourcing service than to maintain an office, team, equipment, and solve many related issues
Data security
We take care of your customer base as if it were our own. We ensure data protection in accordance with the NDA agreement and ISO 27001 security certificate
Dedicated team
We involve specialists from various fields in the project. They care about the quality and result of the project
Transparent Monitoring
Are you used to keeping track of qualitative and quantitative indicators? For your comfort, we provide online reports and access
Data protection
Customer safety is paramount to us. We ensure data protection in accordance with the NDA agreement and ISO 27001 security certificate.
Your business is in good hands. You deal with strategies, and we communicate with customers.
Outsourcing launch plan
Get Started
Leave your inquiry or consultation request, and let's kick-start your journey towards optimized operations
Quick Response Time - Within 24 hours
We'll reach out to you and help tailor the perfect service package to meet your needs
Seamless Onboarding - Within 5 days
We'll finalize our service agreement, ensuring all collaboration details are securely in place
Efficient CRM Setup: within 10 days
We'll fine-tune your CRM system and assemble the perfect team for your project's success.
Smooth Test Run: within 2 days
Experience a seamless transition with our 2-day test launch, ensuring everything runs flawlessly before full implementation
Data-Driven Optimization: within 2-4 days
We'll analyze performance metrics and smoothly transition to a stable collaboration model, ensuring ongoing success
They are already working with us
Dumenko I.
Head of the Call Center of PJSC "DTEK Kyiv Electric Networks"
We would like to express our gratitude to Profit Call LLC for the quality of their work on the project to process incoming calls. All possible requirements for this program have been met and are currently being fulfilled.
We would like to express our special gratitude to the company’s management. We have reduced call losses thanks to their competent and skilled approach. The average number of calls handled by Profit Call on DTEK projects in Kyiv and the region is more than 75,000 calls per month. We recommend Profit Call as a responsible partner and conscientious performer of telecommunications and incoming and outgoing line support service.
Marianna Vilshynska
Director of the State Institution "Government Contact Center"
We would like to express our gratitude for the fruitful cooperation with PROFIT KOLL LLC, which operates under Zenko brand. Thanks to your team, together we were able to pass the challenges and overcome the obstacles that we faced in this difficult time for our country.
Each employee who worked with us during this time made an invaluable contribution to the victory of our country. Nowadays, more than ever, the unity of society plays an important role in overcoming difficult life circumstances. We are confident that we will maintain friendly relations with you and your team, with the possibility of further cooperation for the benefit and realization of common interests for our country. We wish you and your company success and prosperity.
Natalia Murka
Director of Antoshka Private Enterprise
“ANTOSHKA” expresses its gratitude to Zenko for the quick start and for the quality work on the project of processing incoming calls. We have received the first results of the agents’ work in just 3 days. All possible requirements for this project were fulfilled. Zenko quickly solved the tasks at the project and fulfilled its obligations under the project.
We express our special gratitude to the management of Zenko. Thanks to their competent and qualified approach we have reduced the loss of calls on the first line in 3 times. We recommend Zenko as a reliable partner and conscientious performer in telecommunications and incoming line support.
Dobrovolsky A.
Director of Customer Support Directorates (Border) for Personal Insurance at UNIQA Ukraine
Zenko proved to be a highly qualified partner in providing inbound communication services for our medical assistant. The company provided us with an unexpected result: 25 agents in 1 day. They also managed to connect all the communication settings and additional functions within a day.
The project was 100% completed – well-coordinated work and quality service for our customers. Thanks to the high level of competence demonstrated by Zenko employees, the customer service level reached 90% in 20 seconds (target level of 80% was exceeded). We express our gratitude to Zenko for their professionalism and true partnership approach. We confidently recommend them for cooperation!
Roman Gurevych
Head of distance sales "Alfa-Bank Ukraine"
“Alfa-Bank Ukraine” has been a long-term client of Profit Call LLC (brand under Zenko Group). We would like to express our complete satisfaction with the partnership.
Within three-year collaboration, Zenko Group has provided us with high quality results in selling banking products through their contact center. Over 100,000 credit products were activated. The agents’ work was well-organized and coordinated efficiently.
Thank you for the cooperation.
Dmitry Gudyuk
Acting Director General
SOS SERVICE UKRAINE LLC expresses its gratitude to Profit Call LLC (under Zenko brand) for the quick start and for the quality work performed on the project.
The company helped to process incoming calls and all inquiries from SOS SERVICE UKRAINE LLC clients in a quality manner. We express special gratitude to the company’s management. The average number of calls processed by Profit Call on the SOS SERVICE UKRAINE project in Ukraine is more than 55,000 calls in the peak month of traffic.
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