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The voice from Ukraine - for the whole world Zenko Group — the voice of your brand. Outsoursing contact center
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We cover all business communication needs
multilingual support
We know how to surprise with outstanding results
Bohdan Koshoviy: "We have founded and are developing a company that we are rightfully proud of. Zenko Group is widely recognized and has a successful track record of working with businesses, government hotlines and volunteer support projects."
Performance
Scalability
Recruiting
High quality sales indicators
Effective teams
Customer support outsourcing from Zenko Group: a reliable and high-quality solution
Zenko Group – who are they
Zenko Group is an outsourced contact center that has been operating since 2014. The company is widely recognized and has successful experience working with businesses, government hotlines, and volunteer support projects. Over 10 years in the market, we have served hundreds of large businesses and startups, helping them achieve impressive results.
Our goal in working with clients
We have three main goals: quality, convenience, and speed. Every service should be of high quality, and our clients should be able to get everything they need quickly and easily. Thanks to the use of modern technologies and our own methodology for tracking quality indicators, we guarantee maximum agent productivity and the highest level of service.
At the start of the project, we organize the work so that agents are as productive as possible every minute. In addition, each project is assigned a specific technology that allows agents to work as efficiently as possible and helps to correct even the smallest mistakes.
We can integrate all the necessary communication channels into your own customer relationship management system (QCRM). Such integration will provide even more convenience and efficiency of service.
We invite you to cooperate
Contact us to learn more about our experience. Ask us about projects we have successfully worked on in your industry. Together we will deliver impressive results!
We would like to express our gratitude to Profit Call LLC for the quality of their work on the project to process incoming calls. All possible requirements for this program have been met and are currently being fulfilled.
We would like to express our special gratitude to the company’s management. We have reduced call losses thanks to their competent and skilled approach. The average number of calls handled by Profit Call on DTEK projects in Kyiv and the region is more than 75,000 calls per month. We recommend Profit Call as a responsible partner and conscientious performer of telecommunications and incoming and outgoing line support service.
We would like to express our gratitude for the fruitful cooperation with PROFIT KOLL LLC, which operates under Zenko brand. Thanks to your team, together we were able to pass the challenges and overcome the obstacles that we faced in this difficult time for our country.
Each employee who worked with us during this time made an invaluable contribution to the victory of our country. Nowadays, more than ever, the unity of society plays an important role in overcoming difficult life circumstances. We are confident that we will maintain friendly relations with you and your team, with the possibility of further cooperation for the benefit and realization of common interests for our country. We wish you and your company success and prosperity.
“ANTOSHKA” expresses its gratitude to Zenko for the quick start and for the quality work on the project of processing incoming calls. We have received the first results of the agents’ work in just 3 days. All possible requirements for this project were fulfilled. Zenko quickly solved the tasks at the project and fulfilled its obligations under the project.
We express our special gratitude to the management of Zenko. Thanks to their competent and qualified approach we have reduced the loss of calls on the first line in 3 times. We recommend Zenko as a reliable partner and conscientious performer in telecommunications and incoming line support.
Zenko proved to be a highly qualified partner in providing inbound communication services for our medical assistant. The company provided us with an unexpected result: 25 agents in 1 day. They also managed to connect all the communication settings and additional functions within a day.
The project was 100% completed – well-coordinated work and quality service for our customers. Thanks to the high level of competence demonstrated by Zenko employees, the customer service level reached 90% in 20 seconds (target level of 80% was exceeded). We express our gratitude to Zenko for their professionalism and true partnership approach. We confidently recommend them for cooperation!
“Alfa-Bank Ukraine” has been a long-term client of Profit Call LLC (brand under Zenko Group). We would like to express our complete satisfaction with the partnership.
Within three-year collaboration, Zenko Group has provided us with high quality results in selling banking products through their contact center. Over 100,000 credit products were activated. The agents’ work was well-organized and coordinated efficiently.
Thank you for the cooperation.
SOS SERVICE UKRAINE LLC expresses its gratitude to Profit Call LLC (under Zenko brand) for the quick start and for the quality work performed on the project.
The company helped to process incoming calls and all inquiries from SOS SERVICE UKRAINE LLC clients in a quality manner. We express special gratitude to the company’s management. The average number of calls processed by Profit Call on the SOS SERVICE UKRAINE project in Ukraine is more than 55,000 calls in the peak month of traffic.
