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Key service components

Companies can differentiate themselves in a competitive market by implementing omnichannel strategies and ultimately succeed, in the long run. Below is an overview of the key components of omnichannel consumer experience to build stronger customer relationships:

  • Multichannel Integration: Integrating various communication channels into a unified platform, allowing customers to interact through their preferred channels seamlessly.
  • Seamless Experience: ensuring a seamless transition between different channels, without losing context or having to repeat information.
  • Personalization: Leveraging customer data and tailor solutions to each customer’s unique needs.
  • Unified Customer View: Creating a single, centralized view of each customer’s interactions, history, and preferences across all channels.
  • Cross-Channel Support: Providing support and assistance across channels, allowing customers to switch between channels seamlessly during their customer journey.

The Omnichannel support system by Zenko increases the effectiveness of communication with customers, positively affecting your company’s image and profits.

Omni-channel and
multilingual support
We cover all channels and ways of communication with your users and offer multilingual support

Expertise of the Zenko Group

We are experts in solving problems with “an asterisk”. We are not afraid of challenges and take a comprehensive approach to solving complex problems. You can safely entrust us with your project because you will get:


Contact with customers becomes more efficient because operators work according to scripts and do upsell

Support 24/7/365

If your customers make purchases at night, our operators will provide them with information at this time


It’s more profitable for you to use an outsourcing service than to maintain an office, team, equipment, and solve many related issues

Data security

We take care of your customer base as if it were our own. We ensure data protection in accordance with the NDA agreement and ISO 27001 security certificate

Dedicated team

We involve specialists from various fields in the project. They care about the quality and result of the project

Transparent Monitoring

Are you used to keeping track of qualitative and quantitative indicators? For your comfort, we provide online reports and access

Data protection

Customer safety is paramount to us. We ensure data protection in accordance with the NDA agreement and ISO 27001 security certificate.

Your business is in good hands. You deal with strategies, and we communicate with customers.

Outsourcing launch plan

Get Started
Leave your inquiry or consultation request, and let's kick-start your journey towards optimized operations
Quick Response Time - Within 24 hours
We'll reach out to you and help tailor the perfect service package to meet your needs
Seamless Onboarding - Within 5 days
We'll finalize our service agreement, ensuring all collaboration details are securely in place
Efficient CRM Setup: within 10 days
We'll fine-tune your CRM system and assemble the perfect team for your project's success.
Smooth Test Run: within 2 days
Experience a seamless transition with our 2-day test launch, ensuring everything runs flawlessly before full implementation
Data-Driven Optimization: within 2-4 days
We'll analyze performance metrics and smoothly transition to a stable collaboration model, ensuring ongoing success

They are already working with us

Book a free consultation and get answers to all your questions