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Key service components

We offer a full range of services to ensure effective customer support. Depending on the number of requests, communication channels and working hours, we offer you:

  • Local phone number
  • Omnichannel
  • Usage tracking system
  • Data security – ISO 27001
  • Team training and working scripts
  • Quality assurance report
  • Integration with CRM

Your business will work more efficiently – choose the service package what suits you.

Omni-channel and
multilingual support
We cover all channels and ways of communication with your users and offer multilingual support
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Calls
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Social media
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Messengers
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E-mail
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Chats

Our package offers

  • Monthly inquiries volume:
  • Languages supported:
  • Channels available:
  • Support hours:
  • Local phone number
  • Omni-channel system
  • Utilization tracking
  • Customized environment with ISO 27001 data security setup
  • User scripts/templates
  • Quality assurance reports
  • Integrated CRM

Package XXS

  • Monthly inquiries volume: 250
  • Languages supported: 1
  • Channels available: 1
  • Support hours: 08.00 - 16.00 08.00 - 22.00
  • Local phone number
  • Omni-channel system
  • Utilization tracking
  • Customized environment with ISO 27001 data security setup
  • User scripts/templates
  • Quality assurance reports
  • Integrated CRM
Calculate Cost

Package XS

  • Monthly inquiries volume: 500
  • Languages supported: 1
  • Channels available: 1
  • Support hours: 08.00 - 16.00 08.00 - 22.00
  • Local phone number
  • Omni-channel system
  • Utilization tracking
  • Customized environment with ISO 27001 data security setup
  • User scripts/templates
  • Quality assurance reports
  • Integrated CRM
Calculate Cost

Package S

  • Monthly inquiries volume: 1000
  • Languages supported: 3
  • Channels available: 2
  • Support hours: 08.00 - 16.00 08.00 - 22.00
  • Local phone number
  • Omni-channel system
  • Utilization tracking
  • Customized environment with ISO 27001 data security setup
  • User scripts/templates
  • Quality assurance reports
  • Integrated CRM
Calculate Cost

Package M

  • Monthly inquiries volume: 2000
  • Languages supported: 4
  • Channels available: 3
  • Support hours: 08.00 - 16.00 08.00 - 22.00 24/7
  • Local phone number
  • Omni-channel system
  • Utilization tracking
  • Customized environment with ISO 27001 data security setup
  • User scripts/templates
  • Quality assurance reports
  • Integrated CRM
Calculate Cost

Package L

  • Monthly inquiries volume: 5000
  • Languages supported: 4
  • Channels available: 4
  • Support hours: 08.00 - 16.00 08.00 - 22.00 24/7
  • Local phone number
  • Omni-channel system
  • Utilization tracking
  • Customized environment with ISO 27001 data security setup
  • User scripts/templates
  • Quality assurance reports
  • Integrated CRM
Calculate Cost

Package XL

  • Monthly inquiries volume: 10000
  • Languages supported: 4
  • Channels available: 4
  • Support hours: 08.00 - 16.00 08.00 - 22.00 24/7
  • Local phone number
  • Omni-channel system
  • Utilization tracking
  • Customized environment with ISO 27001 data security setup
  • User scripts/templates
  • Quality assurance reports
  • Integrated CRM
Calculate Cost

Online calculator

Calculate the cost of outsourcing your user support in 4 easy steps.

Step 1: Choose the number of requests from customers per month

  • Package XXS - 250 requests
  • Package XS - 500 requests
  • Package S - 1000 requests
  • Package M - 2000 requests
  • Package L - 5000 requests
  • Package XL - 10000 requests

If it is difficult for you to decide on a package of services, please order a free consultation - we will be happy to help you.

You have selected a package XXS. It includes one support language.

Step 2: Choose your preferred support language

  • english
  • spanish
  • german
  • french
  • ukrainian
  • arabian

If it is difficult for you to decide on a package of services, please order a free consultation - we will be happy to help you.

You have selected a package XXS. It includes one support channel.

Step 3: Choose the desired communication channel

  • phone
  • chat
  • social networks
  • email

If it is difficult for you to decide on a package of services, please order a free consultation - we will be happy to help you.

You have selected a package XXS. Available schedules: 08.00-16.00 or 08.00–22.00

Step 4: Choose a support schedule

  • 08.00-16.00
  • 08.00–22.00
  • 24/7

If it is difficult for you to decide on a package of services, please order a free consultation - we will be happy to help you.

The result of the cost calculation

You chose:

Package . Monthly inquiries volume:
Support language:
Support channels:
Support hours:
Package price: USD/month
Cost of 1 request: USD 08.00–22.00 or

*applies after the end of the number of requests per month defined by the package.

Expertise of the Zenko Group

We are experts in solving problems with “an asterisk”. We are not afraid of challenges and take a comprehensive approach to solving complex problems. You can safely entrust us with your project because you will get:

Result

Contact with customers becomes more efficient because operators work according to scripts and do upsell

Support 24/7/365

If your customers make purchases at night, our operators will provide them with information at this time

Cost-Effectiveness

It’s more profitable for you to use an outsourcing service than to maintain an office, team, equipment, and solve many related issues

Data security

We take care of your customer base as if it were our own. We ensure data protection in accordance with the NDA agreement and ISO 27001 security certificate

Dedicated team

We involve specialists from various fields in the project. They care about the quality and result of the project

Transparent Monitoring

Are you used to keeping track of qualitative and quantitative indicators? For your comfort, we provide online reports and access

Data protection

Customer safety is paramount to us. We ensure data protection in accordance with the NDA agreement and ISO 27001 security certificate.

Your business is in good hands. You deal with strategies, and we communicate with customers.

Outsourcing launch plan

Get Started
Leave your inquiry or consultation request, and let's kick-start your journey towards optimized operations
Quick Response Time - Within 24 hours
We'll reach out to you and help tailor the perfect service package to meet your needs
Seamless Onboarding - Within 5 days
We'll finalize our service agreement, ensuring all collaboration details are securely in place
Efficient CRM Setup: within 10 days
We'll fine-tune your CRM system and assemble the perfect team for your project's success.
Smooth Test Run: within 2 days
Experience a seamless transition with our 2-day test launch, ensuring everything runs flawlessly before full implementation
Data-Driven Optimization: within 2-4 days
We'll analyze performance metrics and smoothly transition to a stable collaboration model, ensuring ongoing success

They are already working with us

Book a free consultation and get answers to all your questions