Introduction

Welcome to BPO Zenko. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information about you when you visit our website, https://bpozenko.com/.

1. Company Information

Company Name: Zenko Group, Profit Call LLC
Address: Hetmana Pavla Polubotka Street, 1A, Kyiv, 02100
Contact Information: [email protected], +380 (93) 639 17 14

2. Types of Data Collected

Personal Data: We may collect personal data such as your name, email address, phone number and any other information you provide directly to us.
Non-Personal Data: This includes information that cannot identify you personally, such as browser type, operating system, and the pages you visit on our site.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information when you visit our website. These technologies help us to understand your preferences, improve your user experience, and provide personalized services. Here is a detailed description of how we use these technologies:

3.1. Cookies. Types of Cookies We Use:

• Essential Cookies: These cookies are necessary for the proper functioning of our website. Without these cookies, certain features of the site may not be available.
• Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often and if you encounter any errors. This data helps us improve the website’s performance and user experience.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features.
• Targeting/Advertising Cookies: These cookies track your browsing habits and allow us to show you relevant advertisements. They also help limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

3.2. Managing Cookies and Tracking Technologies

You have the ability to accept or reject cookies through your browser settings. Here are some ways you can manage cookies:

• Browser Settings: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, delete cookies, or notify you when a cookie is being set.
• Please note that if you disable cookies, some features of our website may not function properly, and your experience on our website may be less personalized.

By using our website, you consent to our use of cookies and similar tracking technologies as described in this Privacy Policy.

4. Data Collection Methods

Direct Collection: We collect data directly from you through forms on our website, such as contact forms, account registrations, and service requests.
Automatic Collection: We collect data automatically using cookies, server logs, and other technologies when you interact with our website.

5. Purpose of Data Collection

• Service Delivery: To provide and improve our services, process transactions, and respond to your inquiries.
• Communication: To send you updates, promotional materials, and other information related to our services.
• Legal Requirements: To comply with legal obligations and protect our legal rights.

6. Data Sharing and Disclosure

• Third-Party Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as hosting providers, and analytics services.
• Legal Obligations: We may disclose your data to comply with legal obligations, respond to legal requests, and protect our rights and safety.

7. Data Storage and Security

• Storage Location: Your data is stored on secure servers located in the Canada, USA and Europe.
• Security Measures: We implement various security measures to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure servers, and regular security assessments.

8. User Rights and Control

• Access and Correction: You have the right to access and update your personal information by contacting us at [email protected].
• Deletion: You can request the deletion of your personal data by emailing [email protected].
• Opt-Out Options: You can opt out of receiving promotional communications by following the unsubscribe instructions included in those communications.

9. International Data Transfers

Cross-Border Data Transfer: We may transfer your data to countries outside of your residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to the Privacy Policy

• Notification of Changes: We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.
• Effective Date: This Privacy Policy is effective as of July 1, 2024.

11. Compliance with Laws

We are committed to complying with all relevant data protection laws, including the General Data Protection Regulation (GDPR) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

GDPR Compliance

The General Data Protection Regulation (GDPR) is a comprehensive data protection law that applies to organizations operating within the European Union (EU) and those that process the personal data of individuals within the EU. Under GDPR, we ensure the following:

• Lawful Basis for Processing: We only process personal data where we have a lawful basis for doing so, such as the performance of a contract, compliance with a legal obligation, or the individual’s consent.
• Rights of Data Subjects: Individuals have the following rights under GDPR:Right to Access: You can request access to your personal data and obtain information about how it is processed.
  Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
  Right to Erasure: You can request the deletion of your personal data under certain circumstances.
  Right to Restriction of Processing: You can request the restriction of processing your personal data in certain situations.
  Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format and to have it transferred to another data controller.
  Right to Object: You can object to the processing of your personal data on grounds relating to your particular situation.
  Right to Withdraw Consent: If we process your personal data based on your consent, you have the right to withdraw your consent at any time.
• Data Protection Officer (DPO): We have appointed a Data Protection Officer (DPO) to oversee our GDPR compliance and data protection practices. If you have any questions or concerns about our data protection practices, you can contact our DPO at [email protected].

PIPEDA Compliance

The Personal Information Protection and Electronic Documents Act (PIPEDA) is a Canadian data protection law that applies to private-sector organizations that collect, use, and disclose personal information in the course of commercial activities. Under PIPEDA, we ensure the following:

• Accountability: We are responsible for the personal information under our control and have designated an individual to oversee our compliance with PIPEDA.
• Identifying Purposes: We identify the purposes for which personal information is collected at or before the time of collection.
• Consent: We obtain your consent for the collection, use, and disclosure of your personal information, except where inappropriate.
• Limiting Collection: We limit the collection of personal information to that which is necessary for the purposes identified by us.
• Limiting Use, Disclosure, and Retention: We do not use or disclose personal information for purposes other than those for which it was collected, except with your consent or as required by law. We retain personal information only as long as necessary for the fulfillment of those purposes.
• Accuracy: We keep personal information as accurate, complete, and up-to-date as necessary for the purposes for which it is to be used.
• Safeguards: We protect personal information with security safeguards appropriate to the sensitivity of the information.
• Openness: We make specific information about our policies and practices relating to the management of personal information readily available to you.
• Individual Access: Upon request, we inform you of the existence, use, and disclosure of your personal information and give you access to that information. You can challenge the accuracy and completeness of the information and have it amended as appropriate.
• Challenging Compliance: You can address a challenge concerning compliance with the above principles to our designated individual accountable for our compliance with PIPEDA.

12. Contact Information

• Privacy Officer: If you have any questions or concerns about this Privacy Policy, please contact our Privacy Officer at [email protected].

By using our website, you consent to the terms of this Privacy Policy and the collection, use, and sharing of your information as described herein.