Remote Secretary Reception

Live virtual receptionist service allows you to have a professional secretary with full functionality without having to keep staff in the office.

View
promo video

Key service components

Secretary outsourcing will provide you with full administrative support for your business. Your company’s work will become more productive, every application will be processed on time, each prospect will be heard thanks to a professional external team that will do for you:

Phone support: responds to calls on your behalf in a professional and friendly manner.
Meeting planning and calendar management: organizes meetings, administrates schedules.
Email and correspondence: respond to emails and messages, filtering out important information.
Organizational support: takes on tasks to ensure the smooth running of the office, from complaints to tickets
During peak workflows or after hours: we’ll take over communication.

By external receptionists handling tasks to professional secretary service providers, organizations can focus on core activities, streamline their communication processes, and deliver exceptional customer experiences.

Related services that may be useful

Call Center Outsourcing

Live Chat Outsourcing

Technical Support Outsourcing

Help Desk Outsourcing

Email Support Outsourcing

Social Media Customer Support Outsourcing

Omni-channel and
multilingual support

We cover all channels and ways of communication with your users and offer multilingual support

Calls

Social media

Messengers

E-mail

Chats

Expertise of the Zenko Group

We are experts in solving problems with “an asterisk”. We are not afraid of challenges and take a comprehensive approach to solving complex problems. You can safely entrust us with your project because you will get:

Result

Contact with customers becomes more efficient because operators work according to scripts and do upsell

Support 24/7/365

If your customers make purchases at night, our operators will provide them with information at this time

Cost-Effectiveness

It’s more profitable for you to use an outsourcing service than to maintain an office, team, equipment, and solve many related issues

Data security

We take care of your customer base as if it were our own. We ensure data protection in accordance with the NDA agreement and ISO 27001 security certificate

Dedicated team

We involve specialists from various fields in the project. They care about the quality and result of the project

Transparent Monitoring

Are you used to keeping track of qualitative and quantitative indicators? For your comfort, we provide online reports and access

Data protection

Customer safety is paramount to us. We ensure data protection in accordance with the NDA agreement and ISO 27001 security certificate.

Your business is in good hands. You deal with strategies, and we communicate with customers.

Outsourcing launch plan

Get Started

Leave your inquiry or consultation request, and let's kick-start your journey towards optimized operations

Quick Response Time - Within 24 hours

We'll reach out to you and help tailor the perfect service package to meet your needs

Seamless Onboarding - Within 5 days

We'll finalize our service agreement, ensuring all collaboration details are securely in place

Efficient CRM Setup: within 10 days

We'll fine-tune your CRM system and assemble the perfect team for your project's success.

Smooth Test Run: within 2 days

Experience a seamless transition with our 2-day test launch, ensuring everything runs flawlessly before full implementation

Data-Driven Optimization: within 2-4 days

We'll analyze performance metrics and smoothly transition to a stable collaboration model, ensuring ongoing success

They are already working with us

Dumenko I.

Head of the Call Center of PJSC "DTEK Kyiv Electric Networks"

We would like to express our gratitude to Profit Call LLC for the quality of their work on the project to process incoming calls. All possible requirements for this program have been met and are currently being fulfilled.

We would like to express our special gratitude to the company’s management. We have reduced call losses thanks to their competent and skilled approach. The average number of calls handled by Profit Call on DTEK projects in Kyiv and the region is more than 75,000 calls per month. We recommend Profit Call as a responsible partner and conscientious performer of telecommunications and incoming and outgoing line support service.

View recommendation

Marianna Vilshynska

Director of the State Institution "Government Contact Center"

We would like to express our gratitude for the fruitful cooperation with PROFIT KOLL LLC, which operates under Zenko brand. Thanks to your team, together we were able to pass the challenges and overcome the obstacles that we faced in this difficult time for our country.

Each employee who worked with us during this time made an invaluable contribution to the victory of our country. Nowadays, more than ever, the unity of society plays an important role in overcoming difficult life circumstances. We are confident that we will maintain friendly relations with you and your team, with the possibility of further cooperation for the benefit and realization of common interests for our country. We wish you and your company success and prosperity.

View recommendation

Natalia Murka

Director of Antoshka Private Enterprise

“ANTOSHKA” expresses its gratitude to Zenko for the quick start and for the quality work on the project of processing incoming calls. We have received the first results of the agents’ work in just 3 days. All possible requirements for this project were fulfilled. Zenko quickly solved the tasks at the project and fulfilled its obligations under the project.

We express our special gratitude to the management of Zenko. Thanks to their competent and qualified approach we have reduced the loss of calls on the first line in 3 times. We recommend Zenko as a reliable partner and conscientious performer in telecommunications and incoming line support.

View recommendation

Dobrovolsky A.

Director of Customer Support Directorates (Border) for Personal Insurance at UNIQA Ukraine

Zenko proved to be a highly qualified partner in providing inbound communication services for our medical assistant. The company provided us with an unexpected result: 25 agents in 1 day. They also managed to connect all the communication settings and additional functions within a day.

The project was 100% completed – well-coordinated work and quality service for our customers. Thanks to the high level of competence demonstrated by Zenko employees, the customer service level reached 90% in 20 seconds (target level of 80% was exceeded). We express our gratitude to Zenko for their professionalism and true partnership approach. We confidently recommend them for cooperation!

View recommendation

Roman Gurevych

Head of distance sales "Alfa-Bank Ukraine"

“Alfa-Bank Ukraine” has been a long-term client of Profit Call LLC (brand under Zenko Group). We would like to express our complete satisfaction with the partnership.

Within three-year collaboration, Zenko Group has provided us with high quality results in selling banking products through their contact center. Over 100,000 credit products were activated. The agents’ work was well-organized and coordinated efficiently.

Thank you for the cooperation.

Dmitry Gudyuk

Acting Director General

SOS SERVICE UKRAINE LLC expresses its gratitude to Profit Call LLC (under Zenko brand) for the quick start and for the quality work performed on the project.

The company helped to process incoming calls and all inquiries from SOS SERVICE UKRAINE LLC clients in a quality manner. We express special gratitude to the company’s management. The average number of calls processed by Profit Call on the SOS SERVICE UKRAINE project in Ukraine is more than 55,000 calls in the peak month of traffic.

View recommendation

Book a free consultation and get answers to all your questions

Calculate savings

Business success depends on the quality of communication with partners and customers. Your employees are aware of this and work responsibly. But as your business grows, you get more requests. Also, requests may come outside of business hours, which means potential loss of business opportunities. Outsource virtual assistant can provide you with full administrative support in dealing with your business issues.

What functions should an outsourced secretary perform?

Let’s look at the responsibilities that can be assigned to outsourced receptionist service. They can answer phone calls, conduct correspondence in chats and messengers, manage emails, schedule meetings, manage timetables, organize documentation, and perform a variety of other tasks that will help you focus on important matters.

A virtual assistant can also outsource administrative functions:

travel management, hotel and airline ticket booking
maintaining customer and partner databases
preparation of presentations, reports, instructions, and other documents.

Secretary outsource will be your smart choice. It is beneficial to have a professional in this position.

How should you recognize that your company needs virtual secretary answering service?

If your company is facing difficulties in responding to all calls and emails on time, the quality of service may suffer. If employees are spending a lot of time doing routine tasks that don’t require unique expertise, it may be a sign that you need the help of a mobile assistant.

Businesses can benefit from outsourced secretarial services if you detect such signals:

Your employees are overwhelmed with incoming calls and emails and don’t have time to process them efficiently.
Some important calls come in after hours, when your receptionist is no longer available, resulting in lost business opportunities or customer dissatisfaction.
You are expanding into international markets and need a multilingual employee, so you need to hire another employee with language skills.
You want to open another phone line and hire a new person. But this means getting a new workplace, equipment, salaries, taxes, etc.

These signs indicate that your company may benefit from virtual assistant telephone answering service. Our team provides solutions to these problems. We will process incoming calls and emails quickly and efficiently, provide multilingual support, and be available until 2 a.m. if necessary.

We can reinforce your employees during peak workload hours or become your second line of communication.

Outsourcing of the reception area from Zenko Group

The first impression of a brand and company is created through communication with the receptionist. Prompt response to inquiries, politeness, tact, and multilingualism are essential if you want to grow your business or enter international markets.

Zenko Group will provide high-quality digital reception services in its entirety: from handling incoming calls to organizing meetings and booking tickets.

We have 10 years of experience in live virtual receptionist services and work with great attention to detail to ensure your business gets the best results and competitive advantage. We can organize an experienced assistance for your business in 2-3 days.

Contact us right now and submit your questions!