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Key service components

Our professional team brings to your virtual charts the following benefits:

  • 24/7 Availability: our team ensures round-the-clock coverage, guaranteeing instant assistance to your customers whenever they need it.
  • Multilingual Support: we offer live chat assistance in multiple languages, catering to a diverse customer base and expanding your global reach.
  • Proactive Engagement: our solution live chat agents initiate conversations with website visitors, offering assistance, product recommendations, and personalized backup.
  • Technical Proficiency: trained in your products and services, our team handles technical queries adeptly, resolving issues efficiently and minimizing downtime.
  • Customized Solutions: we tailor our live chat approach to align with your brand voice and customer service standards, ensuring a seamless and consistent experience.
  • Performance Analytics: utilizing advanced analytics tools, we track key metrics, analyze customer interactions, and provide insights for continuous improvement.
Omni-channel and
multilingual support
We cover all channels and ways of communication with your users and offer multilingual support

Expertise of the Zenko Group

We are experts in solving problems with “an asterisk”. We are not afraid of challenges and take a comprehensive approach to solving complex problems. You can safely entrust us with your project because you will get:


Contact with customers becomes more efficient because operators work according to scripts and do upsell

Support 24/7/365

If your customers make purchases at night, our operators will provide them with information at this time


It’s more profitable for you to use an outsourcing service than to maintain an office, team, equipment, and solve many related issues

Data security

We take care of your customer base as if it were our own. We ensure data protection in accordance with the NDA agreement and ISO 27001 security certificate

Dedicated team

We involve specialists from various fields in the project. They care about the quality and result of the project

Transparent Monitoring

Are you used to keeping track of qualitative and quantitative indicators? For your comfort, we provide online reports and access

Data protection

Customer safety is paramount to us. We ensure data protection in accordance with the NDA agreement and ISO 27001 security certificate.

Your business is in good hands. You deal with strategies, and we communicate with customers.

Outsourcing launch plan

Get Started
Leave your inquiry or consultation request, and let's kick-start your journey towards optimized operations
Quick Response Time - Within 24 hours
We'll reach out to you and help tailor the perfect service package to meet your needs
Seamless Onboarding - Within 5 days
We'll finalize our service agreement, ensuring all collaboration details are securely in place
Efficient CRM Setup: within 10 days
We'll fine-tune your CRM system and assemble the perfect team for your project's success.
Smooth Test Run: within 2 days
Experience a seamless transition with our 2-day test launch, ensuring everything runs flawlessly before full implementation
Data-Driven Optimization: within 2-4 days
We'll analyze performance metrics and smoothly transition to a stable collaboration model, ensuring ongoing success

They are already working with us

Book a free consultation and get answers to all your questions