Zenko Group: Finalist for ECCCSA 2024 in the “Best Multilingual Customer Service” category!

Zenko Group has always strived for excellence, and this commitment has earned us a spot as a finalist in the European Contact Centre & Customer Service Awards 2024 in the category of “Best Multilingual Customer Service.”

This award is among the most prestigious in the European contact center industry and is often likened to the “Oscars” of our field. It recognizes companies that deliver top-notch customer service, drive innovation, and consistently enhance the efficiency of their business processes.

Our story is about how we create ideal conditions for our clients worldwide.

Operating in 8+ languages, our agents tackle even the most complex challenges, providing support for technically advanced products like solar panels and submersible pumps.
From banking to e-commerce, we deliver high-quality support across multiple channels: chat, email, messengers, and websites.

What makes our contact center so convenient for clients worldwide?

• we quickly source native speakers for any region, whether it’s English, Spanish, German, Arabic, Filipino, or Romanian.
• our agents undergo thorough training to meet the specific needs of each client. They don’t just follow scripts; they expertly handle objections and persuasively engage with customers.
• we hire local staff who not only understand the language but also deeply grasp the cultural nuances of the people they interact with.

And here’s the key point: this deep understanding of local characteristics allows us to achieve outstanding results—boosting average order value by 25-30%, with approval rates high and conversion rates nearing 75-80%.

This is Zenko Group—a team that not only facilitates communication but also helps you achieve your business goals and, ultimately, success.

Follow this link to see how last year’s award ceremony unfolded.

Trust us with your brand’s communication, and together we will elevate your business to new heights.

We are proud to be finalists in ECCCSA 2024 and grateful to all our clients for their trust!