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We have reserved a dedicated spot in our calendar for your BPO & Contact Center Strategy Session. To lock in your time slot, please complete these 2 quick steps
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How Your Strategy Session Will Work

  • Strict No-Show Policy: Our US-account team reserves dedicated time specifically for your business. If you cannot attend, please cancel via the link in your email at least 2 hours in advance.

  • Come Prepared: To get the maximum value, bring your current operation metrics: daily call/lead volume, target conversion rate, and CRM stack.

No Hard Selling: This is a technical & operational discovery call. You will walk away with an actionable BPO setup roadmap, whether you choose to partner with us or not.

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Live Chat Outsourcing

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Call Center Outsourcing

Call Center Outsourcing
Inbound Contact Center Services

Inbound Contact Center Services
Medical Outsourcing Services

Medical Outsourcing Services
Book a consultation now and discover our newest deals and special offers for partners

Our experts can discuss your industry needs and sales/support teams’ condition at a time and channel that suits you.

Successful client cases

До всіх кейсів
Network of Clinics in Canada

Task: To elevate patient experience, ensuring seamless appointment scheduling aligned with clinic standards and clinical notes. With personalized support, compliance assurance we’re dedicated to enhancing patient experience and optimizing clinic’s operations.

Result:

  • Processed 25,000+ cases per month
  • Created a structure for in-house training of agents
  • Established a multilingual team of specialists
  • Created business processes for the partner
  • We have the best service quality indicators among competing companiese application is approved.
Sales of solar panels in the US market

Task: To sell the service of installing panels for household owners using a ready-made customer base.

Result:

  • More than 100,000 prospects were contacted within 4 months
  • Smooth start of the project in 3 days
  • Fulfilled the KPI of sales on the project
  • We used our own telephony and CRM system
  • Created our own training program for sales agents
Dubai. Real estate market

Task: To process inbound chat messages; to provide service to customers living in rented apartments.

Result:

  • We have formed a stable team that has remained unchanged throughout the year
  • Providing multilingual agents for the project. Served 3 languages within Project
  • The specifics of the region have taken into account
  • We have created our own quality control checklist
  • The schedule agent time has been fine-tuned to the partner needs
Call Center of "DTEK Kyiv Electric Networks"

Task: To handle incoming calls and all inquiries from DTEK’s customers in Kyiv and Kyiv region, Dnipropetrovs’k and Odesa regions.

Result:

  • 75,000 calls per month
  • Cooperation for more than one year
  • Working hours from 7 a.m. to 11 p.m.
  • The project involved 50+ agents
  • Full integration with customer operations, from software to business processes
Children's supermarket chain ANTOSHKA

Task: To strengthen the company’s internal call center to improve the quality of service and reduce the number of missed calls

Result:

  • The project was launched within 3 days.
  • Lost calls reduced by 3 times
  • We closed the peak traffic within inconvenient working hours
  • Working hours from 7 a.m. to 11 p.m.
  • The project involved 8 agents
Public Joint-Stock Company "Alfa Bank Ukraine"

Task: sell banking products

Result:

  • 3 years of collaboration
  • up to 150 agents were involved in the project
  • 104,000 activated credit products
  • 10,000,000+ outbound calls yearly
  • The highest quality indicators and Top 3 position among all call centers in Ukraine
Insurance company UNIQA Ukraine

Task: To provide first-line support services for the medical assistance department of a large insurance company.

Result:

  • The project was launched within 24 hours
  • We recruited 25 agents for the project in 1 day
  • The Service Level (SL) reached 90% in 20 seconds (target level of 80% was exceeded).
  • Provide the first line of support
  • Ensuring full support within peak traffic hours
Mexico. Recruitment assistance

Task: To recruit, train and provide operators to a company located in Mexico City.

Result:

  • We have searched, negotiated and hired new employees who meet the needs and requirements of the partner
  • We delivered 10 agents to the training stage in a couple of hours
  • Smooth start of the project in 5 days
SOS Service Ukraine LTD.

Task: to process incoming calls and all requests from SOS SERVICE UKRAINE customers in a quality manner

Result:

  • 55,000 calls in a peak month
  • The project involved 40+ agents
  • Working hours from 8 a.m. to 10 p.m.
  • Solving complex client cases
  • The project worked without days off

Expertise of the Zenko Group

With over 10 years of experience in outsourcing, we solve the most complex tasks and deliver results. You can safely entrust us with your project because you will get:

Result

Up to 30% increase in conversion rates with professional scripts and upsell strategies. 25% improvement in customer satisfaction reported by our partners.

Support 24/7/365

Over 1 million inquiries handled annually without interruptions. Your customers receive support anytime, day or night.

Cost-Effectiveness

It’s more profitable for you to use an outsourcing service than to maintain an office, team, equipment, and solve many related issues

Data security

Certified to ISO 27001 and GDPR standards, we ensure top-level data protection. 110+ NDA-compliant projects delivered with full client confidentiality

Dedicated team

We involve specialists from various fields in the project. They care about the quality and result of the project

Transparent monitoring

Are you used to keeping track of qualitative and quantitative indicators? For your comfort, we provide online reports and access

Data protection

Customer safety is paramount to us. We ensure data protection in accordance with the NDA agreement and ISO 27001 security certificate.

Your business is in good hands. You deal with strategies, and we communicate with customers.

Apply now and get customer success management team.

Ask  yourself:

  • How many of your customers turn to competitors due to long response times?
  • Do you analyze the losses caused by missed inquiries and how they impact your business revenue?
  • How could implementing professional support boost your earnings in just the first month?

You don’t have to solve these issues yourself. Our experts will help you find a solution.





    Online calculator

    Calculate the cost of outsourcing your user support in 4 easy steps. After selecting the option, click the "Next step"

    Step 1: Choose the number of requests from customers per month

    • XXS - 250 requests
    • XS - 500 requests
    • S - 1000 requests
    • M - 2000 requests
    • L - 5000 requests
    • XL - 10000 requests

    If it is difficult for you to decide on a package of services, please order a free consultation - we will be happy to help you.

    XXS. It includes one support language.

    Step 2: Choose your preferred support language

    • english
    • spanish
    • german
    • french
    • ukrainian
    • arabian

    If it is difficult for you to decide on a package of services, please order a free consultation - we will be happy to help you.

    XXS. It includes one support channel.

    Step 3: Choose the desired communication channel

    • phone
    • chat
    • social networks
    • email

    If it is difficult for you to decide on a package of services, please order a free consultation - we will be happy to help you.

    You have selected a package XXS. Available schedules: 08.00-16.00 or 08.00–22.00

    Step 4: Choose a support schedule

    • 08.00-16.00
    • 08.00–22.00
    • 24/7

    The result of the cost calculation

    You chose:

    . Monthly inquiries volume:
    Support language:
    Support channels:
    Support hours:
    Package price: USD/month
    Cost of 1 request: USD 08.00–22.00 or

    *applies after the end of the number of requests per month defined by the package.

    Frequently Asked Questions Before Our Call:

    • How do you handle accent and native-level English fluency?

    We deploy dedicated bilingual and accent-vetted agents specialized in US B2B/B2C communications).

    • What is the launch timeline for a dedicated team?

    From signed NDA and SLA to full line deployment, onboarding takes 5 to 10 business days

    • How do you handle US Time Zone coverage?

    Our operational hubs operate 24/7, providing seamless coverage across EST, CST, MST, and PST

    Your Consultation is Booked, But Not Yet Confirmed!

    Live Chat Outsourcing
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    Call Center Outsourcing
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    Inbound/Outbound Sales
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    Cross-Selling/Up-Selling

    Procedure

    Participation Procedure: Our team will review your application, and if the project meets our criteria, we will contact you to confirm participation. After the application is approved, two of our operators will work on your project for up to 6 hours a day for 3 weeks. you decide whether to continue the collaboration. If you are not satisfied with the results, you have no financial obligations.

    Guarantees: Brand Integrity: We guarantee that our services will maintain your brand’s high level of quality and professionalism. Confidentiality: All client data remains confidential and is used solely for the purpose of providing services within the scope of this campaign.

    Legal Terms: Agreement: Before the trial period begins, an agreement will be signed between Zenko Group and the client, governing all the terms of the campaign.

    Exclusive Pilot Packages for Strategy Session Attendees

    Explore our test-drive operational options before our call:

    • Proof-of-Concept Pilot: Launch a dedicated 100–300 call test campaign to benchmark conversion rates on your database.

    • BPO Cost-Optimization Audit: A comprehensive review of your existing in-house or outsourced contact center to pinpoint cost-leakages.