Success Story: 8 years of the Zenko Group regional office in Sumy

THE ZENKO GROUP REGIONAL OFFICE CELEBRATES ITS 8TH ANNIVERSARY!

This is a story of growth, teamwork, and achievements that have become an integral part of Zenko Group’s development.
In 2016, a small 60-square-meter office welcomed its first 20 agents.

Over the past eight years, the office has become a hub of professionalism and efficiency, with more than 85 specialists working during peak hours. They deliver top-notch service for large-scale projects in key sectors such as banking, medical clinics, insurance companies, energy, and government initiatives.

Although we are bound by NDAs and cannot disclose client names, we can say this: our clients are brands everyone knows. For some of them, our team has been working for years, attracting new customers monthly, boosting revenue, and enhancing trust and loyalty among existing clients.

IMPRESSIVE ACHIEVEMENTS BY THE SUMY TEAM:

Speed: In just 8 working hours, the team launched an inbound project for an insurance company with 25 agents.

Scale: For a government project, the team handled 75,000 calls monthly with over 50 agents working from 7:00 AM to 11:00 PM.

Effectiveness: We activated over 104,000 credit products for a bank, demonstrating exceptional sales performance.

Consistency: Over 3 years, our agents completed more than 40 million calls for one bank project.

Quality: The client service level (SL) reached 90% within 20 seconds, exceeding the insurance client’s target of 80%.

You can read about the results of various projects in the “Cases” section on our website.

SUMY EXPERTS HELP LAUNCH NEW REGIONAL CALL CENTERS IN UKRAINE

Leaders and key specialists from the Sumy office not only ensure successful operations locally but also share their expertise across the organization. Thanks to their support, Zenko is opening new regional offices.

Currently, the Sumy team is assisting with launching a new office in Kropyvnytskyi, sharing their knowledge and best practices with colleagues.

ZENKO GROUP: SUPPORTING THOSE WHO SERVE

At Zenko Group, we value every team member and strive to support them during life’s critical moments. In collaboration with the public organization “KyivDefenders,” we recently donated a vehicle to one of our team members currently serving in combat operations.

This is our way of expressing gratitude and offering help to those who work for the country’s benefit, even in the toughest times. Together, we are stronger.

CALL CENTER AGENTS: THE BENEFITS OF A REWARDING PROFESSION

The Zenko Group regional office is a place where young, ambitious, and driven professionals prove daily that being a call center agent has numerous advantages. This role provides opportunities for personal growth, communication skill development, and career advancement.

A MESSAGE OF GRATITUDE TO THE LEADERS, AGENTS, AND STAFF OF ZENKO GROUP’S SUMY OFFICE

We extend our heartfelt thanks to every team member who contributes daily to project success, understanding their importance to our clients. Your energy and ambitions are the driving force behind the success of the Sumy office.

In these challenging times of military aggression, your resilience is particularly admirable. You not only perform your duties but also uphold high standards, no matter the challenges.

We are proud of you and your achievements!