Dubai. Real estate market

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Customer request

Processing inbound chat messages, providing service to customers living in rented apartments in Dubai.

Problems and challenges identified by management:

High Volume of Inbound Messages: The client struggled with efficiently managing a large number of inbound chat messages from residents, leading to delayed responses and dissatisfaction.
Multilingual Requirements: Serving a diverse population, the client needed agents fluent in multiple languages, which was difficult to coordinate.
Inconsistent Service Quality: The client faced challenges in maintaining consistent service quality across different shifts and operators.
Rapid Onboarding: The client required a quick project launch, which was challenging given the need for immediate, high-quality service delivery.

Послуги, що надавалися у межах кейсу

Our comprehensive approach to solving the client's tasks.

We have assembled a stable team.
Specialists have been working on the project for a year in the same team.
To control the quality of operators, we have developed our own control system.
The working hours of our agents are customized to the needs of the partner, taking into account the specifics of the region.

Result:

We have formed a stable team that has remained unchanged throughout the year
Providing multilingual agents for the project. Served 3 languages within Project
The specifics of the region have taken into account
We have created our own quality control checklist
The schedule agent time has been fine-tuned to the partner needs

We offer a wide range of other services

Every business has unique customer interaction needs. For instance, a retail store may require chat and phone support, while a tech startup may need technical assistance. Let us tailor a service package that aligns perfectly with your business requirements.

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