Our task was to ensure high-quality and prompt patient service across various channels – website, chats, phone, messengers, etc. The range of tasks for the operator-coordinator was extensive. Key functions included handling incoming and outgoing calls, such as:
- Appointment scheduling and consultations.
- Reminders about appointments.
- Recommendations on how to prepare for procedures.
- Explanation of appointment details.
- Creating and managing the doctor’s schedule.